Thursday, 7th May, 14:30, with Sue Ollerhead
Increasing customer demands, response-time ratings, the power of peer-to-peer review are just some of the factors that are leading companies to invest in the digital customer experience.
In the age of mobile and in the face of increased competition, businesses that are leading from the front with a multichannel approach and streamlined online experiences, are reaping rewards with improved return on investment and delighted customers.
Join us to hear how you can keep on improving your digital customer experience through better understanding your customers’ needs and providing information, answers and content where and when they need it.
Sue Ollerhead is a consultant, blogger, speaker and lecturer with Oxford College of Marketing.