Mini MBA In Customer Centricity with Martin Newman
22 ianuarie, 2024 @ 10:30 - 22 aprilie, 2024 @ 12:30| 1350 £+VAT
Transform your organisation into a truly customer-first business
Starting 22nd of January
Why choose this training?
The Mini MBA In Customer Centricity will provide you with a framework to create truly customer first business and to reap the commercial benefits of doing so. From creating a culture centred around employee empowerment, to the drivers of customer lifetime value, including great customer service, personalised customer experience as well as the internal operating models and policies required you’ll learn how to drive customer-led change within a business.
Individually the Mini MBA is about ensuring the future success of your business and becoming a leader in your field. Collectively it is about changing the culture, outlook and mindset of your business to put the customer at the heart of all that you do.
Who should attend?
Designed for business owners and senior management across consumer facing sectors or those who want to fast track their career, this forward-thinking course will take you through the fundamentals of customer centricity, enabling you to drive customer-led change within your organisation and improve bottom-line profitability.
Entry Level Requirements
The course is aimed at business owners, senior managers with strategic responsibilities who wish to change and challenge the norm – or those who wish to fast-track their career. You can start the Mini MBA in Customer Centricity at various points throughout the year.
Learn more about this course HERE.